Effective Date: August 12, 2025
At Sing My Story, your satisfaction means everything to us. We want every song to feel as special as the moment it represents. If for any reason you are not fully satisfied, we make our refund process simple and stress-free.
1. 100% Money-Back Guarantee
All custom songs are covered by our 14-day refund window. If you’re not happy with your song for any reason, you can request a full refund — no questions asked.
2. Eligibility for Refunds
Refunds apply to all orders, including songs that have already been delivered or downloaded.
We first encourage revisions to make your song perfect, but if you prefer a refund, we will honor it.
Customer satisfaction is always our top priority.
3. Process for Requesting a Refund
To request a refund, simply contact us at madison@brightfront.net within 14 days of delivery.
Please include your order details in the email.
Once your refund is approved, it will be processed back to the original payment method, or another method as determined by our company.
4. Processing Time
Refunds are typically processed within 5–10 business days after approval. The exact time may vary depending on your payment provider.
5. Exceptions
Refunds are not available after full ownership rights have been transferred to the customer.
Refunds do not apply to cases where the song has already been commercially exploited (e.g., monetized, broadcast, or publicly distributed).
Add-on services, such as lyric videos, are non-refundable once delivered.
6. Our Commitment
We are committed to delivering songs that move hearts and create lasting memories. Whether through revisions or refunds, we ensure every customer feels valued, respected, and satisfied.
📧 For any refund requests, please contact: madison@brightfront.net